How to have your personal data deleted from What's App Sender Social Panel.
If a business messaged you on WhatsApp
Your details are held by that business, and we store them on their behalf. You have two routes, and either works:
- Reply STOP in the WhatsApp conversation. That records an opt-out immediately and stops further messages.
- Email privacy@twinfusion.co.ke from any address, including the phone number involved and the name of the business that contacted you. We will delete your contact record, conversation history and message content within 30 days, and confirm when it is done.
If you hold an account with us
Email privacy@twinfusion.co.ke from your registered address asking us to close the account. We delete the account, its users, contacts, conversations, campaigns and uploaded files within 30 days.
Deletion is permanent and cannot be reversed, so export anything you need first.
What we may keep, and why
We may retain a minimal record where the law requires it — for example billing records for tax purposes, or a note that a number opted out, which exists precisely so it is not contacted again. Nothing retained is used for any other purpose.
Deleting your WhatsApp data at Meta
Messages also pass through Meta’s systems. Deleting data here does not delete it there. See the WhatsApp Help Centre for their process.
Contact
Twinfusion
privacy@twinfusion.co.ke
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