These terms govern your use of What's App Sender Social Panel, operated by Twinfusion. By creating an account or using the Service you agree to them.
1. The Service
The Service lets a business send and receive WhatsApp messages with its customers, manage those contacts, and run message campaigns, using the official WhatsApp Business Platform.
2. Your account
- You must give accurate details and keep your credentials confidential
- You are responsible for everything done under your account
- You must be authorised to act for the business you register
- Tell us promptly if you suspect unauthorised access
3. Acceptable use
You must not use the Service to:
- Send unsolicited messages to people who have not opted in
- Message anyone who has opted out or asked you to stop
- Send unlawful, deceptive, harassing or infringing content
- Impersonate another person or business
- Attempt to reach data belonging to another customer of ours
- Circumvent WhatsApp’s rate limits, quality controls or policies
You must also comply with the WhatsApp Business Messaging Policy and the WhatsApp Commerce Policy. Breaching them can get your number restricted or banned by Meta, which is outside our control.
4. Consent is your responsibility
You confirm that every contact you message has given you permission to do so, and that you can evidence that permission. We provide opt-out handling, but obtaining and recording consent in the first place is yours to do.
5. Your data
Your contacts and conversations remain yours. We process them only to run the Service, as set out in the Privacy Policy. You may export or delete them at any time.
6. Availability
We work to keep the Service available but do not guarantee uninterrupted operation. It depends on WhatsApp’s own availability, which we do not control. Maintenance may cause brief interruptions.
7. Fees
Where the Service is paid, fees are as agreed with you in writing. Meta charges separately for conversations on the WhatsApp Business Platform; those charges are between you and Meta, and are not included in our fees unless expressly stated.
8. Suspension
We may suspend or close an account that breaches these terms, puts the platform at risk, or is used unlawfully. Where circumstances allow, we will warn you first.
9. Liability
The Service is provided “as is”. To the extent the law permits, we are not liable for indirect or consequential loss, lost profits, or lost data. Nothing here excludes liability that cannot lawfully be excluded.
10. Governing law
These terms are governed by the laws of Kenya, and the courts of Kenya have jurisdiction.